Shipping policy

Shipping Policy – Borealix

1. Order Processing
Orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation message/email once your order is placed.

2. Shipping Time
Estimated delivery time: 3–7 business days (may vary by location).
Delivery timelines are approximate and may be affected by external factors.

3. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout.
Free shipping offers (if any) will be clearly mentioned on the website or promotions.

4. Order Tracking
Once your order is shipped, you will receive a tracking ID/link via email, WhatsApp, or SMS.
Customers can track their orders in real-time using the provided details.

5. Delays in Delivery
Borealix is not responsible for delays caused by:
Courier partner issues
Natural calamities or unforeseen circumstances
Incorrect shipping details provided by the customer

6. Incorrect Address / Failed Delivery
Customers must provide accurate and complete address details.
If delivery fails due to incorrect information:
Re-shipping charges may be applicable
Refunds (if any) may be adjusted after deducting shipping costs

7. Damaged Package
If the package appears tampered or damaged at the time of delivery, do not accept it.
Contact us within 48 hours with photo/video proof for assistance.

8. International Shipping
Currently, we may or may not offer international shipping.
If available, delivery time and charges will vary based on destination.
Customers are responsible for any custom duties or taxes.

9. Important Note
Borealix reserves the right to modify shipping timelines, charges, or partners at any time without prior notice.

10. Contact Us
For shipping-related queries:
📧 Email: contactborealix@gmail.com
📱 WhatsApp: +91 884-8953731
📸 Instagram: @officialborealix